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Bin & Bags

What if I have extra that won't fit into the category bag, but which will still fit into my bin?
That’s just fine! Please ensure that all items are secure in a bag (plastic works great, as we can recycle these afterwards), and we’ll take them for no additional charge as long as they comfortably…
- updated 5 mths ago
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- All about pickups
My bin and/or bags were stolen, lost, or damaged - how do I get replacements?
We're happy to assist with getting a new bin and bags to you! If your bin needs to be replaced, please email us at help@ridwell.com and we’ll help get you a new one as soon as possible.…
- updated 7 mths ago
- 6752
- All about pickups
How big is the Ridwell bin and what size are the bags?
Ridwell bins are 14"x14"x14". Our category bags are approximately 20" x 14" (plastic film, threads, and featured category) and 10" x 8" (batteries and lightbulbs).…
- updated 2 yrs ago
- 8759
- All about pickups
I don’t have room for a bin, can I just use the bags?
We sadly cannot currently accommodate pickups without utilization of both our bin and bags together. We’re so sorry about that! Please feel free to email us at help@ridwell.…
- updated 2 yrs ago
- 7220
- All about pickups
Is the Ridwell bin waterproof?
The bin is not completely waterproof, so we recommend keeping the fabric bags for sorting your items inside your home between pickups to prevent mildewing. Keywords: box, container
- updated 2 yrs ago
- 7872
- All about pickups
How do I let you know if I want to change the location of my bin on pickup days?
Have a tiny front porch, or no porch at all? Prefer to keep your bin in a back alley or near a side door? No problem! We’re happy to pick up from anywhere that is easily accessible to our drivers.…
- updated 1 yr ago
- 4752
- All about pickups
I’m a new member, when will I receive my bin and bags?
Welcome to Ridwell! We’re so thrilled to have you as a new member! Your bin and bags will be delivered no later than 3 days before your first pickup (usually much earlier than that!…
- updated 1 yr ago
- 5690
- Everything else
What should I do if I received incorrect replacement bags or there are certain bags missing after my pickup?
First, we're so sorry that you weren't left the correct bag(s)! You can request new bags from your dashboard or pickup opt-in page. On your dashboard, hit the "Get new bags" button in the "Missing a…
- updated 7 mths ago
- 13074
- All about pickups
Can I get a second cloth bag for a certain category I use often?
We are sadly only able to provide one of each cloth bag per household. Thank you for your understanding!
- updated 7 mths ago
- 9530
- All about pickups