My bin and/or bags were stolen, lost, or damaged - how do I get replacements?

Written by Ellen Updated 4 yrs ago

We're happy to assist with getting a new bin and bags to you! 

If your bin needs to be replaced, please email us at help@ridwell.com and we’ll help get you a new one as soon as possible. 

If only your bags need to be replaced, you can request new bags following the steps in this article. 

Keywords: box, container

Need more help? Get in touch
Related Articles
What should I do if I received incorrect replacement bags or there are certain bags missing after my pickup?
What if I have extra that won't fit into the category bag, but which will still fit into my bin?
Can I get a second cloth bag for a certain category I use often?
How big is the Ridwell bin and what size are the bags?
Is the Ridwell bin waterproof?
I don’t have room for a bin, can I just use the bags?
My bin and/or bags were stolen, lost, or damaged - how do I get replacements?
I’m a new member, when will I receive my bin and bags?
How do I let you know if I want to change the location of my bin on pickup days?