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All about pickups

How often/what day are my Ridwell pickups?
We pick up every two weeks as long as you’re opted in, and your pickup day depends on which neighborhood you live in! You can check your next four upcoming pickup dates, opt in or out,…
- updated 1 yr ago
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What time of day will my pickup happen?
Your Ridwell pickup will occur between 8am-8pm local time. We ask that your bin, bags and any add-ons be ready and waiting for our driver no later than 8am,…
- updated 1 yr ago
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How do I opt in for my pickup?
We have a few ways to opt in for your pickups: 1. On your pickup calendar: https://www.ridwell.com/dashboard This can be done anytime up until 8pm the night before your pickup,…
- updated 1 yr ago
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Can I automatically opt in for all pickups?
At this point we sadly cannot automatically opt-in members for all pickups - our apologies. We absolutely understand that this can be an added hassle, so we offer the ability to opt-in for up to…
- updated 1 yr ago
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Is there a deadline for opting into or changing my pickup?
We ask that you opt in or finalize any add-ons/changes by 8pm the night before your pickup. You can do this from your dashboard at www.ridwell.com/dashboard.
- updated 1 yr ago
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Can I opt out of or change what I’ve added to my pickup?
Absolutely! You’re welcome to opt into or out of your pickup and make any changes to your add-ons from your Ridwell dashboard at www.ridwell.com/dashboard anytime up to 8pm the night before pickup!…
- updated 1 yr ago
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What should I do if I think my pickup may have been missed?
We are here to help if you’re worried your pickup may have been missed - please feel free to email us at help@ridwell.com and we’ll be happy to make things right!…
- updated 1 yr ago
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What should I do if I received incorrect replacement bags or there are certain bags missing after my pickup?
First, we're so sorry that you weren't left the correct bag(s)! If you need a new bag, please let us know by emailing help@ridwell.com. We'll absolutely drop off the correct replacements during your…
- updated 1 yr ago
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My bin and/or bags were stolen, lost, or damaged - how do I get replacements?
We're happy to assist with getting a new bin and/or bags to you! Just email us at help@ridwell.com and we’ll help get you what you need as soon as possible. Keywords: box, container
- updated 1 yr ago
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I added on Beyond the Bin or an add-on like Styrofoam but I forgot to put it out - was I charged?
You will only be charged for what the driver finds when they arrive to pick up your items, so if you didn’t leave anything out, no charge should have been processed.…
- updated 1 yr ago
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How do I let you know if I have extra or more than fits in the bin for my pickup?
Is your bin too full? Have some overflow that just doesn't fit? We've got you covered! You can add extra core items as Beyond the Bin to any pickup from $1/bag via your member dashboard,…
- updated 1 yr ago
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My featured category items don’t fit bagged in the bin, can you still take them?
Absolutely! You can add extra featured category bags for free from your member dashboard when opting into your pickup, or anytime up until 8pm the night before pickup.…
- updated 1 yr ago
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What if I have extra that won't fit into the category bag, but which will still fit into my bin?
That’s just fine! Please ensure that all items are secure in a bag (paper or plastic both work!), and we’ll take them for no additional charge as long as they comfortably fit in your bin with your…
- updated 1 yr ago
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Can I get a second cloth bag for a certain category I use often?
We are sadly only able to provide 1 of each cloth bag per member, but you are more than welcome to use any bag you have on hand at home (paper or plastic) to hold any extra items in a certain…
- updated 1 yr ago
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How do I let you know if I want to change the location of my bin on pickup days?
Have a tiny front porch, or no porch at all? Prefer to keep your bin in a back alley or near a side door? No problem! We’re happy to pick up from anywhere that is easily accessible to our drivers.…
- updated 1 yr ago
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How big is the Ridwell bin and what size are the bags?
Ridwell bins are 14"x14"x14". Our category bags are approximately 20" x 14" (plastic film, threads, and featured category) and 10" x 8" (batteries and lightbulbs).…
- updated 1 yr ago
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I don’t have room for a bin, can I just use the bags?
We sadly cannot currently accommodate pickups without utilization of both our bin and bags together. We’re so sorry about that! Please feel free to email us at help@ridwell.…
- updated 1 yr ago
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I just signed up but I won’t be home for my first pickup date, can I push my start date back?
Absolutely! We’re happy to postpone your first pickup date so that it works for you! Just email us at help@ridwell.com to let us know, and we’ll work with you to figure out an alternative.
- updated 1 yr ago
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If I’ll be out of town or unable to receive a pickup, do I get a credit for that pickup?
With your Ridwell membership, you’re supporting our ability to make sure you’re offered two pickups each month, always! We use this commitment to estimate what kind of volume we’ll provide to the…
- updated 1 yr ago
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Is the Ridwell bin waterproof?
The bin is not completely waterproof, so we recommend keeping the fabric bags for sorting your items inside your home between pickups to prevent mildewing. Keywords: box, container
- updated 1 yr ago
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