All about Pickups
- How often/what day are my Ridwell pickups?
- What time of day will my pickup happen?
- How do I opt in for my pickup?
- Can I automatically opt in for all pickups?
- Is there a deadline for opting into or changing my pickup?
- Can I opt out of or change what I’ve added to my pickup?
- What should I do if I think my pickup may have been missed?
- What should I do if I received incorrect replacement bags or there are certain bags missing after my pickup?
- My bin and/or bags were stolen, lost, or damaged - how do I get replacements?
- I added on Beyond the Bin or an add-on like Styrofoam but I forgot to put it out - was I charged?
- How do I let you know if I have extra or more than fits in the bin for my pickup?
- My featured category items don’t fit bagged in the bin, can you still take them?
- What if I have extra that won't fit into the category bag, but which will still fit into my bin?
- Can I get a second cloth bag for a certain category I use often?
- How do I let you know if I want to change the location of my bin on pickup days?
- How big is the Ridwell bin and what size are the bags?
- I don’t have room for a bin, can I just use the bags?
- I just signed up but I won’t be home for my first pickup date, can I push my start date back?
- If I’ll be out of town or unable to receive a pickup, do I get a credit for that pickup?
- Is the Ridwell bin waterproof?
- I'm a Mail-In member but heard Pickups are available in my area now. How can I switch to Pickups?
- What happens if my pickup falls on a holiday?