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All about pickups

How often/what day are my Ridwell pickups?
We pick up every two weeks as long as you’re opted in, and your pickup day depends on which neighborhood you live in! You can check your next four upcoming pickup dates, opt in or out,…
- updated 10 mths ago
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- All about pickups
What time of day will my pickup happen?
Your Ridwell pickup will occur between 8am-8pm local time. We ask that your bin, bags and any add-ons be ready and waiting for our driver no later than 8am,…
- updated 3 yrs ago
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- All about pickups
How do I opt in for my pickup?
We have a few ways to opt in for your pickups: 1. On your pickup calendar: https://www.ridwell.com/dashboard This can be done anytime up until 8pm the night before your pickup,…
- updated 1 yr ago
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- All about pickups
Can I automatically opt in for all pickups?
At this point we sadly cannot automatically opt in members for all pickups - our apologies. We absolutely understand that this can be an added hassle, so we offer the ability to opt in for up to four…
- updated 1 yr ago
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- All about pickups
Is there a deadline for opting into or changing my pickup?
We ask that you opt in or finalize any add-ons/changes by 8pm the night before your pickup. You can do this from your dashboard at www.ridwell.com/dashboard.
- updated 1 yr ago
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- All about pickups
Can I opt out of or change what I’ve added to my pickup?
Absolutely! You’re welcome to opt into or out of your pickup and make any changes to your add-ons from your Ridwell dashboard at www.ridwell.com/dashboard anytime up to 8pm the night before pickup!…
- updated 3 yrs ago
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- All about pickups
What should I do if I think my pickup may have been missed?
We are here to help if you’re worried your pickup may have been missed - please feel free to email us at help@ridwell.com and we’ll be happy to make things right!…
- updated 3 yrs ago
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- All about pickups
What should I do if I received incorrect replacement bags or there are certain bags missing after my pickup?
First, we're so sorry that you weren't left the correct bag(s)! You can request new bags from your dashboard or pickup opt-in page. On your dashboard, hit the "Get new bags" button in the "Missing a…
- updated 1 yr ago
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- All about pickups
My bin and/or bags were stolen, lost, or damaged - how do I get replacements?
We're happy to assist with getting a new bin and bags to you! If your bin needs to be replaced, please email us at help@ridwell.com and we’ll help get you a new one as soon as possible.…
- updated 1 yr ago
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- All about pickups
I added on Beyond the Bin or an add-on like Styrofoam but I forgot to put it out - was I charged?
You will only be charged for what the driver finds when they arrive to pick up your items, so if you didn’t leave anything out no charge will be processed.…
- updated 8 mths ago
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- All about pickups
How do I let you know if I have extra or more than fits in the bin for my pickup?
Is your bin too full? Have some overflow that just doesn't fit? We've got you covered! Members on our Unlimited plan can add extra bags of core category items to any pickup free of cost!…
- updated 4 mths ago
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- All about pickups
My featured category items don’t fit bagged in the bin, can you still take them?
Absolutely! You can add up to five extra bags of your current featured category to your pickup for free. Members on our Unlimited plan can go ahead and place their featured category items in closed…
- updated 4 mths ago
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- All about pickups
What if I have extra that won't fit into the category bag, but which will still fit into my bin?
That’s just fine! Please ensure that all items are secure in a bag (plastic works great, as we can recycle these afterwards), and we’ll take them for no additional charge as long as they comfortably…
- updated 1 yr ago
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- All about pickups
Can I get a second cloth bag for a certain category I use often?
We are sadly only able to provide one of each cloth bag per household. Thank you for your understanding!
- updated 1 yr ago
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- All about pickups
How do I let you know if I want to change the location of my bin on pickup days?
Have a tiny front porch, or no porch at all? Prefer to keep your bin in a back alley or near a side door? No problem! We’re happy to pick up from anywhere that is easily accessible to our drivers.…
- updated 1 yr ago
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- All about pickups
How big is the Ridwell bin and what size are the bags?
Ridwell bins are 14"x14"x14". Our category bags are approximately 20" x 14" (plastic film, threads, and featured category) and 10" x 8" (batteries and lightbulbs).…
- updated 3 yrs ago
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- All about pickups
I don’t have room for a bin, can I just use the bags?
We sadly cannot currently accommodate pickups without utilization of both our bin and bags together. We’re so sorry about that! Please feel free to email us at help@ridwell.…
- updated 3 yrs ago
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- All about pickups
I just signed up but I won’t be home for my first pickup date, can I push my start date back?
Absolutely! We’re happy to postpone your first pickup date so that it works for you! Just email us at help@ridwell.com to let us know, and we’ll work with you to figure out an alternative.
- updated 3 yrs ago
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- All about pickups
If I’ll be out of town or unable to receive a pickup, do I get a credit for that pickup?
With your Ridwell membership, you’re supporting our ability to make sure you’re offered two pickups each month, always! We use this commitment to estimate what kind of volume we’ll provide to the…
- updated 3 yrs ago
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- All about pickups
Is the Ridwell bin waterproof?
The bin is not completely waterproof, so we recommend keeping the fabric bags for sorting your items inside your home between pickups to prevent mildewing. Keywords: box, container
- updated 3 yrs ago
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- All about pickups
What happens if my pickup falls on a holiday?
While we do not stop operations for all holidays, we are thrilled to be able to give our team time to spend with their friends and family for several holidays throughout the year.…
- 8 mths ago
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- All about pickups

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