My featured category items don’t fit bagged in the bin, can you still take them?
Absolutely! You can add extra featured category bags for free from your member dashboard when opting into your pickup, or anytime up until 8pm the night before pickup. We do ask that you please add these onto your pickup so that we’re expecting them and can plan our routes to accommodate for space.
You can place your featured category items into plastic bags up to 30-gallon size. If possible, please label the bags as “Ridwell Featured” before placing them out by your bin for pickup. This helps our warehouse team during sorting and processing!
Here's how to add featured category Beyond the Bin bags to a pickup:
1. From your member dashboard (or following the opt-in link in our reminder email or text we send you), select a pickup date. Click either "Pick up my stuff" (if you haven't opted in yet) or "Update this pickup" (if you've already opted in):
2. Under "Available Add-Ons", select the number of featured category bags you have:
3. After you've selected all the add-ons you would like, the amounts will be automatically saved. You'll receive a confirmation email within 10 minutes of the addition.
If you run into any issues with this process, please reach out to us at firstname.lastname@example.org and we’ll be happy to assist!
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