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Getting Started

How do I choose my featured category?
Every pickup, we collect a featured category in addition to your core categories. We partner with a variety of local organizations and specialty recyclers to feature your favorite re-use categories –…
- updated 3 mths ago
- 3,248
- Categories and add-ons
How do I let you know if I want to change the location of my bin on pickup days?
Have a tiny front porch, or no porch at all? Prefer to keep your bin in a back alley or near a side door? No problem! We’re happy to pick up from anywhere that is easily accessible to our drivers.…
- updated 5 mths ago
- 3,468
- All about pickups
What are add-ons and how do I add them to my pickup?
We offer a suite of additional categories that you can add to any regularly scheduled pickup. Add-ons have a fee to cover pickup and processing costs, and can be added up to 8pm the night before your…
- updated 3 mths ago
- 24,185
- Categories and add-ons
What is my dashboard and how do I see mine?
Your user dashboard is where you can check your upcoming pickup dates and featured categories, opt into or out of pickups, and add on extras like Styrofoam or Beyond the Bin bags to pickups!…
- updated 5 mths ago
- 7,089
- Your Ridwell account
How often/what day are my Ridwell pickups?
We pick up every two weeks as long as you’re opted in, and your pickup day depends on which neighborhood you live in! You can check your next four upcoming pickup dates, opt in or out,…
- updated 5 mths ago
- 29,319
- All about pickups
Is there a deadline for opting into or changing my pickup?
We ask that you opt in or finalize any add-ons/changes by 8pm the night before your pickup. You can do this from your dashboard at www.ridwell.com/dashboard.
- updated 5 mths ago
- 3,864
- All about pickups
How do I opt in for my pickup?
We have a few ways to opt in for your pickups: 1. On your pickup calendar: https://www.ridwell.com/dashboard This can be done anytime up until 8pm the night before your pickup,…
- updated 5 mths ago
- 10,249
- All about pickups
I just signed up but I won’t be home for my first pickup date, can I push my start date back?
Absolutely! We’re happy to postpone your first pickup date so that it works for you! Just email us at help@ridwell.com to let us know, and we’ll work with you to figure out an alternative.
- updated 2 yrs ago
- 3,067
- All about pickups
Can new members add on free extra bags?
We realize that new members may have a lot of items for us! That’s why we give all new members credit for 3 free Beyond the Bin bags of overflow plastic film or threads.…
- updated 3 mths ago
- 13,670
- Categories and add-ons
I have an item I don’t see on the What We Take page, how can I find out if it’s something you do or don’t take?
If you don’t see the item in question on the appropriate What We Take page for the category, feel free to email us at help@ridwell.com or text us with a description of the item in question and we’ll…
- updated 5 mths ago
- 3,936
- Categories and add-ons