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Getting Started

I’m a new member, when will I receive my bin and bags?
Welcome to Ridwell! We’re so thrilled to have you as a new member! Your bin and bags will be delivered no later than 3 days before your first pickup (usually much earlier than that!…
- updated 5 mths ago
- 2,027
- Everything else
I just signed up but I won’t be home for my first pickup date, can I push my start date back?
Absolutely! We’re happy to postpone your first pickup date so that it works for you! Just email us at help@ridwell.com to let us know, and we’ll work with you to figure out an alternative.
- updated 8 mths ago
- 1,300
- All about pickups
Do I get 5 free extra bags during my first pickup?
We realize that new members may have a lot of items for us, which is why we're happy to offer a free Beyond the Bin service during your first pickup for 1-5 bags of overflow!…
- updated 8 mths ago
- 5,204
- Categories and add-ons

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