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Payments

How do I update my billing info on the Ridwell mobile app?
Follow these steps to update your billing information on the Ridwell mobile app: Tap the gear icon on the bottom right side of the screen to go to your Settings page.…
- updated 2 mths ago
- 18
- Ridwell mobile app
How do I buy a gift card?
Thank you so much for giving the gift of Ridwell! You can visit our gift card page to purchase a digital gift card anytime! And even better: we’ll be setting aside $10 from every gift card purchased…
- updated 2 mths ago
- 1,091
- Everything else
How do I update my payment information?
You can change the payment information attached to your account anytime! 1. Head to www.ridwell.com and log into your account 2. You'll see a drop-down menu on the upper right-hand side of the page…
- updated 1 yr ago
- 619
- Your Ridwell account
Do you offer tax receipts?
Tax receipts are occasionally available for nonprofit partners we work with. If you email us at help@ridwell.com, our team will be happy to check on whether a tax receipt is available for a specific…
- updated 1 yr ago
- 3,600
- Categories and add-ons
How much does Ridwell cost? How do the subscription plans work?
We want great service to be accessible to everyone in our community! Our subscription prices vary slightly between areas depending on operational costs,…
- updated 1 yr ago
- 13,639
- Everything else
If I’ll be out of town or unable to receive a pickup, do I get a credit for that pickup?
With your Ridwell membership, you’re supporting our ability to make sure you’re offered two pickups each month, always! We use this commitment to estimate what kind of volume we’ll provide to the…
- updated 1 yr ago
- 5,028
- All about pickups
I added on Beyond the Bin or an add-on like Styrofoam but I forgot to put it out - was I charged?
You will only be charged for what the driver finds when they arrive to pick up your items, so if you didn’t leave anything out, no charge should have been processed.…
- updated 1 yr ago
- 6,952
- All about pickups
How do I upgrade or change my membership?
Upgrades: You can indicate that you’d like to upgrade to annual from your payments page one month before your current plan is up! 1. Head to www.ridwell.com and log into your account 2.…
- updated 1 yr ago
- 2,609
- Your Ridwell account
How do I view receipts?
You can visit your Payments page anytime to see a record of all charges for both your membership and any add-ons! 1. Head to www.ridwell.com and log into your account 2.…
- updated 1 yr ago
- 437
- Your Ridwell account
How much does Ridwell service cost if my initial membership plan ends and switches to month-to-month?
Ridwell works like many other subscription services and will switch over to monthly charges at the same rate you signed up for when your initial plan is up,…
- updated 1 yr ago
- 3,410
- Your Ridwell account