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Pickups

What should I do if I think my pickup may have been missed?
We are here to help if you’re worried your pickup may have been missed - please feel free to email us at help@ridwell.com and we’ll be happy to make things right!…
- updated 1 yr ago
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What should I do if I received incorrect replacement bags or there are certain bags missing after my pickup?
First, we're so sorry that you weren't left the correct bag(s)! If you need a new bag, please let us know by emailing help@ridwell.com. We'll absolutely drop off the correct replacements during your…
- updated 1 yr ago
- 5,243
- All about pickups
What time of day will my pickup happen?
Your Ridwell pickup will occur between 8am-8pm local time. We ask that your bin, bags and any add-ons be ready and waiting for our driver no later than 8am,…
- updated 1 yr ago
- 4,469
- All about pickups
How often/what day are my Ridwell pickups?
We pick up every two weeks as long as you’re opted in, and your pickup day depends on which neighborhood you live in! You can check your next four upcoming pickup dates, opt in or out,…
- updated 1 yr ago
- 16,483
- All about pickups