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Your Ridwell account

What are Ridwell’s different membership plans and how do they work?
Ridwell offers three membership plans, so that our members can have the flexibility to choose the way to waste less that works best for them. Our plans allow us to deliver the best experience…
- updated 10 mths ago
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- Your Ridwell account
What is my dashboard and how do I see mine?
Your user dashboard is where you can check your upcoming pickup dates and featured categories, opt into or out of pickups, and add on extras like Styrofoam or Beyond the Bin bags to pickups!…
- updated 11 mths ago
- 9177
- Your Ridwell account
How do I upgrade or change my membership?
You can upgrade or change your Ridwell membership plan anytime from your membership page. When you upgrade your Ridwell plan, the upgrade will take effect immediately.…
- updated 10 mths ago
- 4808
- Your Ridwell account
How do I update my payment information?
You can change the payment information attached to your account anytime! 1. Head to www.ridwell.com and log into your account 2. You'll see a drop-down menu on the upper right-hand side of the page…
- updated 2 yrs ago
- 1195
- Your Ridwell account
How do I update my Ridwell notification settings?
You can update your messaging preferences anytime from your Notifications page! To get to your Notifications page, head to https://www.ridwell.com/ and sign into your account.…
- updated 1 yr ago
- 200
- Your Ridwell account
How do I notify Ridwell if I’m moving or have an address change?
Our team is more than happy to help with updating your information in our system if you move or need to update your address for any reason - just email us at help@ridwell.…
- updated 1 yr ago
- 3661
- Your Ridwell account
How do I find out if Ridwell serves my new neighborhood or city?
Feel free to email us at help@ridwell.com - we can do a quick check and let you know anytime!
- 2 yrs ago
- 891
- Your Ridwell account
How do I see my upcoming featured categories?
You can view your upcoming featured categories from your Ridwell dashboard when logged into your Ridwell account, or from the Ridwell mobile app. Here's an example of what your upcoming featured…
- updated 10 mths ago
- 6861
- Your Ridwell account
How do I update my password?
You can change your password anytime by following these steps: 1. Head to www.ridwell.com and make sure you're signed out of your account 2. Click "Log In" in the upper right corner 3.…
- updated 2 yrs ago
- 836
- Your Ridwell account
How do I change the email address or phone number on my account?
You can update the email address or phone number associated with your account anytime from your Notifications page! To get to your notifications page, head to https://www.ridwell.…
- updated 2 yrs ago
- 372
- Your Ridwell account
How do I add an additional person/user to receive notifications/updates for my Ridwell account and pickups?
Absolutely! We can add a secondary email address to your account so that an additional person will receive the various notifications/reminders we send regarding pickups etc.…
- updated 2 yrs ago
- 1015
- Your Ridwell account
How do I cancel my membership?
We’re happy to assist with cancelling your membership anytime - simply email us at help@ridwell.com and we’ll help with scheduling your final pickup/bin and bags to be collected.…
- updated 2 yrs ago
- 12406
- Your Ridwell account
Can I pause or hold my Ridwell membership?
Absolutely! We offer account pauses, which can be helpful for Ridwell members who may be traveling or need to hold service for a month or more with a set end date. Just email us at help@ridwell.…
- updated 2 yrs ago
- 5544
- Your Ridwell account
How do I view receipts?
You can visit your Payments page anytime to see a record of all charges for both your membership and any add-ons! 1. Head to www.ridwell.com and log into your account 2.…
- updated 2 yrs ago
- 769
- Your Ridwell account
Can I talk to someone on the phone?
While we don’t offer traditional phone support currently, we are always more than happy to call anyone who may be curious about Ridwell service, or members with questions.…
- 2 yrs ago
- 1806
- Your Ridwell account

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