Mobile App

How do I choose my featured category using the Ridwell mobile app?

You can choose the featured category for your next pickup using the Ridwell mobile app anytime up until 8pm the night before. Open your Ridwell mobile app and make sure you're viewing the "Pickups"…

Does Ridwell have a mobile app?

Yes! The Ridwell iOS mobile app is available on the Apple App Store. You can download it here. See also: Is the Ridwell mobile app available on Android?

How do I get help or report a bug while using the Ridwell mobile app?

If you need help from our Member Success team or encounter a bug while using the Ridwell mobile app, you can get in touch with us through the app’s Help Center.…

My Ridwell mobile app isn’t working! What should I do?

If your Ridwell mobile app isn’t working properly, try these troubleshooting steps: Do you have the latest version of iOS installed? Instructions on how to do this can be found on the Apple website.…

How do I update my notification settings on the Ridwell mobile app?

You can manage your settings for email, text, and push notifications from your Notification Preferences page in the Ridwell mobile app. Open your Ridwell mobile app and tap the gear icon on the…

How do I reset my password using the Ridwell mobile app?

You can use the following steps to reset your Ridwell account password from the Ridwell mobile app: Go to the Settings page and tap “Logout”. Tap “Yes, log out” to confirm.…

How can I see my impact and refer friends using the Ridwell mobile app?

The Ridwell mobile app allows you to see just how much you’ve saved from the waste stream! You can check out your impact and spread the word from the Impact page.…

How do I learn about my core categories and upcoming featured categories using the Ridwell mobile app?

You can preview your core categories and your upcoming featured categories on the Ridwell mobile app from the Pickups page or from the Categories page. From the Pickups page At the top of the page,…

How do I cancel a pickup using the Ridwell mobile app?

You can use the Ridwell mobile app to opt out of an upcoming pickup that you previously opted in for. On the Pickups page, find the pickup you would like to opt out of and tap “edit pickup” to bring…

How do I see or opt into future pickups using the Ridwell mobile app?

You can see your upcoming Ridwell pickups and opt into them from the Pickups page in the Ridwell mobile app. To opt in, tap any future pickup that you would like to schedule,…

How do I opt into or edit my next pickup using the Ridwell mobile app?

You can use the Ridwell mobile app to opt into your next Ridwell pickup by tapping “Schedule pickup” on the Pickups page. Select any add-ons you would like to add to your pickup,…

How do I update my billing info on the Ridwell mobile app?

Follow these steps to update your billing information on the Ridwell mobile app: Tap the gear icon on the bottom right side of the screen to go to your Settings page.…

Can I cancel my Ridwell subscription using the Ridwell mobile app?

You can request to cancel your Ridwell subscription from the “Manage Membership” page on the Ridwell mobile app. Open your Ridwell mobile app and tap the gear icon on the bottom right side of the…

Can I manage my personal account info through the Ridwell mobile app?

You can update your phone number or email address, or request to update your address, through the “Personal Info” tab in the Ridwell mobile app. Update your phone number or email address Open your…

Is the Ridwell mobile app available on Android?

Currently the Ridwell mobile app is only available for iOS, but we do hope to have an Android version available in the future. Thank you for your patience in the meantime!…