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I received a Community Supported Membership. What does it cover, and how do I activate my account?
First of all, welcome to Ridwell! We’re excited to waste less together with you. Your Community Supported Membership covers 6 months of core Ridwell services free of charge.…
- updated 2 mths ago
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What is a Community Supported Membership and how can I apply for one?
Applications for Community Supported Memberships are currently closed. Thank you for your interest and support! Community Supported Memberships are free 6-month Ridwell memberships made possible…
- updated 5 mths ago
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How do I update my payment information?
You can change the payment information attached to your account anytime! 1. Head to www.ridwell.com and log into your account 2. You'll see a drop-down menu on the upper right-hand side of the page…
- updated 11 mths ago
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- Your Ridwell account
How much does Ridwell cost? How do the subscription plans work?
We want great service to be accessible to everyone in our community! Our subscription prices vary slightly between areas depending on operational costs,…
- updated 1 yr ago
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How do I upgrade or change my membership?
Upgrades: You can indicate that you’d like to upgrade to annual from your payments page one month before your current plan is up! 1. Head to www.ridwell.com and log into your account 2.…
- updated 1 yr ago
- 2,058
- Your Ridwell account
How do I notify Ridwell if I’m moving or have an address change?
Our team is more than happy to help with updating your information in our system if you move or need to update your address for any reason - just email us at help@ridwell.…
- updated 2 mths ago
- 1,872
- Your Ridwell account
How do I update my password?
You can change your password anytime by following these steps: 1. Head to www.ridwell.com and make sure you're signed out of your account 2. Click "Log In" in the upper right corner 3.…
- updated 1 yr ago
- 279
- Your Ridwell account
How do I add an additional person/user to receive notifications/updates for my Ridwell account and pickups?
Absolutely! We can add a secondary email address to your account so that an additional person will receive the various notifications/reminders we send regarding pickups etc.…
- updated 1 yr ago
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- Your Ridwell account
How do I cancel my membership?
We’re happy to assist with cancelling your membership anytime - simply email us at help@ridwell.com and we’ll help with scheduling your final pickup/bin and bags to be collected.…
- updated 1 yr ago
- 5,912
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How do I change the email address or phone number on my account?
You can update the email address or phone number associated with your account anytime from your Notifications page! To get to your notifications page, head to https://www.ridwell.…
- updated 1 yr ago
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- Your Ridwell account
Can I pause or hold my Ridwell membership?
Absolutely! We offer account pauses, which can be helpful for Ridwell members who may be traveling or need to hold service for a month or more with a set end date. Just email us at help@ridwell.…
- updated 1 yr ago
- 2,235
- Your Ridwell account